Consumer Product Guarantees by Christian Twigg-Flesner

By Christian Twigg-Flesner

This publication provides an in depth research of the functionality of patron product promises and the comparable felony concerns. It applies study findings from the fields of customer complaining behaviour, advertising technology and economics to the felony context. Its primary argument is that promises might be a technique of aiding shoppers in resolving product caliber disputes. shoppers are inclined to search to solve such disputes informally by means of complaining, instead of by means of trying to wade through the courts or established kinds of replacement dispute answer. Such proceedings may be supported through encouraging reliance on buyer product promises, really the place shoppers additionally take pleasure in powerful criminal rights. With this in brain, the booklet develops a felony framework for customer promises, that is in line with key rules: equity and transparency. There then follows an research of English and EC provisions on promises, in addition to of proper US legislations. specific attention is given to the connection among purchaser promises and statutory rights.

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