Customer Service Skills for Success: Customer Service Skills by Robert Lucas

By Robert Lucas

customer support talents for achievement via Robert W. Lucas is the top-selling customer support textbook within the United States.

Customer provider talents for achievement 6e addresses real-world customer support matters and offers various up-to-date assets, actions, examples and suggestions from the writer and lively pros within the to realize and carry readers' curiosity whereas supplying insights into the strategies and talents regarding customer support.

The textual content starts with a macro view of what customer support contains at the present time and gives projections for the long run then specializes in particular abilities and comparable subject matters.

The 6th variation of shopper carrier talents for achievement includes 10 chapters divided into 3 elements, plus the Appendix, word list, and Bibliography. those elements concentrate on diverse elements of shopper carrier: (1) The career, (2) abilities for fulfillment, and (3) development and conserving Relationships. in addition to invaluable rules, suggestions, and views, readers also will stumble upon interviews of real-world provider prone, case examine situations and actions that will help you follow options realized to real-world events that allows you to problem your considering at the concerns presented.

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