Delivering Knock Your Socks Off Service (Knock Your Socks by PERFORMANCE RESEARCH ASSOCIATES,John BUSH

By PERFORMANCE RESEARCH ASSOCIATES,John BUSH

Who would’ve proposal sensible, enjoyable, easy-to-read customer support publication might trap the hearts of thousands of readers? Now, celebrating its twentieth anniversary, providing Knock Your Socks Off carrier has been thoroughly revised and is healthier than ever! nonetheless the go-to consultant on supplying the type of striking carrier that retains buyers coming again, the 5th variation combines strong instruments and methods with real-world examples and all-new chapters on utilizing social media for verbal exchange and repair restoration, possessing provider encounters, responding certainly to damaging suggestions, and extra. The ebook presents readers with confirmed information and methods for: • Exceeding consumer wishes and expectancies • opting for the proper instances to bend or holiday the foundations • changing into fabulous fixers and strong problem-solvers • utilizing the RATER elements to wow your consumers • knowing cultural and generational ameliorations • changing into a listening submit • Coping successfully with “customers from hell” With humans surrounded via extra offerings and knowledge than ever sooner than, real client loyalty has develop into more and more tough to realize. Combining undying knowledge and up to the moment tools, providing Knock Your Socks Off provider is the booklet no customer support specialist can manage to pay for to be without.

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